COMMON QUERIES

You Asked, We Answered

WHO DO I CONTACT IF I HAVE AN ISSUE?

If you have any questions or concerns about anything please email us at info@therealchurchhurt.com and a friendly staff member will get back to you as soon as possible.

WHEN CAN I EXPECT MY ORDER?

Due to COVID-19, we are experiencing longer times for processing and delivery. As a result, orders are expected to take between 1-3 additional days to be processed and delivered at this time.

WHAT IS YOUR EXCHANGE OR RETURN POLICY?

All products on this site are made to order so as a result, we do not accept any returns or exchanges. All sales are final so you should double-check to make sure you are ordering the correct size product. If you received a defective item, we'll gladly replace it. Defective items will be exchanged for the same type of product in the same size after a clear picture of the defect is sent to us.

WHAT HAPPENS IF MY ORDER IS RETURNED DUE TO AN INCORRECT ADDRESS?

Any orders that are returned to us by the mail carrier due to "invalid address" or "Undeliverable address" can be reshipped, but you will be subjected to a $7 processing and reshipment Fee.


You will have 30 days to request a reshipment from the time it is sent back to us or from the time you state that you did not receive it. After that time your order will be added back to our store inventory and will no longer be available for you to claim.

WHAT SHOULD I DO IF MY ORDER WAS NEVER DELIVERED?

If you receive an email that your package has been delivered but you have not received it, then please email us and we will assist you. Any "Unreceived package" claims must be made within 30 days of the date that you were notified that it was delivered. Any claims after the 30 day period will not be accepted.

HOW DO I CANCEL OR MAKE A CHANGE TO AN ORDER?

We know how important your order is, so we aim to fulfill orders as quickly as possible! We cannot make any changes to an order once it has been placed (this includes but may not be limited to the adding/removal of items, billing or shipping address update, order cancellation request, and shipping method change). The only exception is if the order fulfillment has not yet started. You are free to return any unwanted items once you receive them.


If you still have any questions about anything please email us at info@therealchurchhurt.com.

IS INTERNATIONAL SHIPPING AVAILABLE?

We ship to all counties worldwide. Some international shipments are subjected to customs fees and other fees from the countries they are being sent to. Any fees incurred are the responsibility of the buyer to pay.